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Common Questions

If you do not see the answer to your question below, feel free to contact us.

WHERE IS MY SUBSCRIPTION BOX?

All Matter boxes ship the first week of each month. If you subscribed for a Matter box at any time of the month, your box is scheduled to ship out the first week of the next month.

WHAT ARE YOUR SHIPPING TIMES?

Standard orders (everything but subscriptions and pre-orders) ship within 2 business days, typically the next day.

    Domestic:
  • First Class Mail: 1-3 days
  • Priority Mail: 1-3 days
  • Priority Mail Express: 1-2 days


    • International:
  • First Class Mail: 6-10 days (varies by destination)
  • Priority Mail: 6-10 days (varies by destination)
  • Priority Mail Express: 3-5 days (varies by destination)

Visit usps.com for the latest updates on shipping delays due to COVID-19.

WHAT PAYMENT METHODS CAN I USE?

For your convenience, we offer several 3rd party payment options. All payments are automated and credentials are handled exclusively by the provider of your choice and never visible us.

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INFORMATION

Below is some helpful information about ordering from our store. If you have any other questions, feel free to contact us.

COVID-19 UPDATE

In order to keep our team and families safe, our Tulsa storefront remains closed until further notice. Fortunately, we live in the age of the Internet, so we're still shipping online orders and subscriptions daily. We also offer local pickup (option available at checkout).
Follow @stemcelltulsa on Instagram for updates.

SHIPPING DETAILS
  • Free shipping available for orders of $50 or more.
  • Subscription orders ship in the first week of each month.
  • Complimentary carbon offsets for all shipments.
  • In-store pickup available within 2 business days.
  • Most packaging materials are recyclable or compostable.

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PAYMENT METHODS

For your convenience, we offer several 3rd party payment options. All payments are automated and credentials are handled exclusively by the provider of your choice and never visible us.


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RETURNS & REFUNDS

Most items in new condition are eligible for a full refund within 30 days of their original shipment date. Refunds will be charged back to the original form of payment used for purchase. To initiate a return, please request a return label here and be sure to include your 4-digit order number.

UPDATE: We're still experiencing some international delays. Please allow 4 to 6 weeks of transit time to addresses outside of North America before contacting us regarding a return, refund, or replacement.

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