Our Tulsa storefront remains closed but we are still shipping online orders. Local pickup is available at checkout.

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This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHAT ARE SHIPPING TIMES AND COSTS?

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

WHAT PAYMENT METHODS CAN I USE?

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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INFORMATION

Below is some helpful information about ordering from our store. If you have any other questions, feel free to contact us.

COVID-19 UPDATE

In order to keep our team and families safe, our Tulsa storefront remains closed until further notice. We have an immunocompromised team member, so we are not rushing to re-open until the data proves it is safe for even the most vulnerable. We are still shipping online orders and subscriptions daily in a safe method. Follow @stemcelltulsa on Instagram for updates.

We continue to experience delays for overseas shipments. Please expect 4 to 6 weeks of transit time to countries outside of North America.

SHIPPING DETAILS
  • Complimentary shipping within 2 business days on all one-time orders during the pandemic.
  • Subscription orders ship in the first week of each month.
  • Complimentary carbon offsets for all shipments.
  • In-store pickup available within 2 business days.
  • Most packaging materials are recyclable or compostable.

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PAYMENT METHODS

For your convenience, we offer several 3rd party payment options. All payments are automated and credentials are handled exclusively by the provider of your choice and never visible us.


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RETURNS & REFUNDS

Most items in new condition are eligible for a full refund within 30 days of their original shipment date. Refunds will be charged back to the original form of payment used for purchase. To initiate a return, please request a return label here and be sure to include your 4-digit order number.

UPDATE: We're still experiencing delays with international shipments. Please allow 4 to 6 weeks of transit time to addresses outside of North America before contacting us regarding a return, refund, or replacement.

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