WHEN WILL MY ORDER SHIP?
All subscription boxes ship in the first week of each month. The cutoff for each month's box is the end of the previous month. (For example, if you signed up between July 1–July 31, your first box will ship in the first week of August.) All subsequent boxes will also ship in the first week of each month thereafter.
HOW CAN I TRACK MY ORDER?
Please allow a day or two for it to update in the USPS system. We do not have access to any additional tracking information beyond what you have.
HOW CAN I UPDATE THE SHIPPING ADDRESS ON MY ORDER?
DO YOU SHIP INTERNATIONALLY?
Canada: 1-2 weeks
UK/GB: 2-3 weeks
Everywhere else: 2-4 weeks
Please allow at least this much time to have passed before contacting us about your box. Check for the latest USPS service alerts here.
* We cannot ship certain items internationally, including animal remains and shredded US currency.
WHAT CAN I DO IF MY PACKAGE WAS LOST/STOLEN IN TRANSIT?
Please keep in mind that we have no control over the USPS. Once the order leaves our building, shipping delays and service interruptions are out of our control. We have the same tracking information as you.
CAN I PURCHASE SUBSCRIPTION AND NON-SUBSCRIPTION ITEMS TOGETHER?
WHAT EXACTLY IS DIRT?
Maybe its the result of millennia of geologic activity and organic debris.
But why is there so much of it? Maybe that's a testament to the sheer volume of the life that preceded us? Maybe it isn't that much really, but it just looks like a lot to us on the ground level watching construction equipment moving it here and there.
We don't have a final answer, but we'll keep thinking about it.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- Credit cards:
- American Express
- Diners Club
- Mobile Wallets:
- Apple Pay
- Google Pay*
- Pay Later:
- Shop Pay
- Bitcoin Cash**
* These methods are currently not available for subscriptions payments.
** We have suspended Bitcoin and Bitcoin Cash payments in lieu of more energy efficient coins.
DO YOU OFFER EDUCATIONAL DISCOUNTS?
WHAT IS YOUR CARBON FOOTPRINT?
We believe it is our responsibility as humans to make sure our business's existence doesn't harm other humans. This should not be controversial.
Side note: The term "carbon footprint" is only in wide use now thanks to the $250 million dollar ad campaign by the oil company BP to shift responsibility for the solving climate change from the fossil fuel industry onto the individual. The fossil fuel industry is by far the most responsible for the destruction of Earth's atmosphere, and they have know as much since the 1980s.
WHY DID I GET AN EMAIL THAT SAYS YOU BOUGHT ME A TREE?
WHAT ENVIRONMENTAL ACTIONS DOES STEMCELL TAKE?
- We've upgraded our facility with energy & water efficient equipment.
- We pay for 100% WindChoice power.
- We only purchase recycled cardboard boxes and all-natural corn, mycelium, or sugar-based foam.
- We reduce, reuse, and recycle anything we can, especially packing materials.
- Our company vehicle is electric.
- We encourage our suppliers to combine shipments and avoid using oil-based packing materials.
- We prioritize suppliers who prioritize the environment.
- We encourage other businesses to go carbon-negative since it doesn't cost nearly as much as many believe it might.
DO YOU ACCEPT PURCHASE ORDERS?
Likewise, by using science, human intelligence can adapt to solve any problem and improve every facet of civilization.
STEM is also an acronym for Science, Technology, Engineering, and Mathematics. We think advancing these fields are critical to the development and prolonged existence of civilization. That's why we offer the tools and inspiration that innovators need to improve the world(s).
For young people, the shop introduces curious minds to the thrill of discovery and the joy of understanding. By actively promoting an evidence-based, logical approach to the world around us, we strive to create a positive change in the mean intelligence of the human species.
Through sustainable business practices, we intend to only impact Earth in a positive way—especially considering its humanity's only known survivable location in the entire universe.
WHEN WILL MY BOX OF MATTER SHIP?
US subscribers can expect to receive their boxes in 2–5 business days after shipping. International subscribers can expect to receive theirs in 2-4 weeks due to customs clearances.
HOW CAN I UPDATE THE SHIPPING ADDRESS ON MY SUBSCRIPTION?
HOW CAN I UPDATE THE PAYMENT DETAILS ON MY SUBSCRIPTION?
WHEN WILL MY SUBSCRIPTION RENEW?
The same goes for quarterly subscriptions, except the charge will occur once every 3 months.
WHAT HAPPENS IF MY PAYMENT DECLINES?
HOW DO I PAUSE MY SUBSCRIPTION?
WILL I RECEIVE DUPLICATE MATTER ITEMS?
Subscribers outside of the US may occasionally receive slightly different boxes than US subscribers due to legal shipping restrictions.
HOW DO I CANCEL MY SUBSCRIPTION?
HOW DO I RESUBSCRIBE AFTER I'VE CANCELLED MY SUBSCRIPTION?
HOW CAN I TELL A PLAIN ROCK FROM A FOSSIL?
But well-preserved fossils maintain at least some clues of the original form, like shapes, patterns, or voids. For example, dinosaur bone has a very distinctive pattern remaining from the former cellular structure.
The ability to fossilize well depends on the material, conditions of the area/climate where the creature died, and whatever has happened since. For example, bones and teeth preserve much better than soft tissues like skin and fur.