August 27, 2020: Due to the ongoing crisis at the USPS, please understand that delayed packages are out of our control.
We gladly ship worldwide and in a timely manner, typically within 1-2 business days. When shipping fees apply, they are automatically calculated based on your order's weight and travel distance. Rates are provided instantly in your cart. Shipping speeds provided by carriers are transit time only and do not include packing orders or awaiting carrier pickup.
If we cannot fulfill an order asap—typically due to an inventory error, supplier delay, etc., we'll reach out via email to offer a refund, an alternate item if possible, or the customer may wait until the item is back in stock. For pre-order and subscription items, the product page will indicate the expected shipment date, but other items in the order will ship as soon as possible unless you request otherwise.
All orders come with tracking information so you can receive shipment status updates. Please allow up to 48 hours after you receive shipping confirmation for your tracking info to be updated by the carrier. Please note: we only have access to the same tracking information as you.
We use as much recyclable/compostable packing material as possible. If your order is packed with non-recyclable materials (bubble wrap, most foam, etc.) we encourage you to continue to reuse these materials when possible to maximize their use. We also certify that all orders are shipped 100% carbon-neutral. We provide these offsets at no extra cost to you—meaning our product prices and shipping rates are not affected by our providing offsets. Offsetting our process is good for the environment, it supports jobs in the agroforestry and renewable energy sectors, and is surprisingly inexpensive.
We proudly ship all orders via USPS. Some of our once-living items may be prohibited in some states. Please be aware of what is and is not legal to possess in your state before placing your order. We cannot be held responsible for any legal issues that arise from your possession of our items. For more, please see our terms and be sure you're familiar with the laws surrounding the wildlife specimens you're shopping for.
We ship international orders via USPS. Shipments to addresses outside of the US are subject to customs inspection and subsequently take longer. Please allow 2 weeks for orders to Canada and 3 weeks to most other countries. UPDATE: International shipping times are currently extended due to the COVID-19 pandemic. Due to expensive export licenses and strict laws, we do not ship most wildlife specimens outside of the US. We will cancel and refund any items ordered to be shipped to non-US addresses. If an order is flagged at your country's port of entry and returned to us, we will refund you for the products but not the shipping fee.
If you have any questions not addressed, feel free to email us.