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FAQ Shipping

When will my order ship?  
We ship all orders from our shop in Tulsa, OK the next business day, sometimes 2 business days if we've had a large number of orders. If you ordered a subscription box with your order, it will ship separately with the rest of our monthly subscription box batch.

All subscription boxes ship in the first week of each month. The cutoff for each month's box is the end of the previous month. (For example, if you signed up between July 1–July 31, your first box will ship in the first week of August.) All subsequent boxes will also ship in the first week of each month thereafter.


How can I track my order?  
You'll receive tracking information via email the moment your order ships. You can also check your order status here by entering the order number and the email you ordered with.
Please allow a day or two for it to update in the USPS system. We do not have access to any additional tracking information beyond what you have.


How can I update the shipping address on my order?  
Let us know via email about the change as soon as possible. Once the order ships we cannot reroute it, but we'll make sure it gets to you eventually.


Do you ship internationally?  
Yes. We currently ship most items* to all 190+ countries that USPS serves. Please note, international orders take a bit longer to reach their destination due to customs clearances. Some of the most common delivery times are:

  • Canada: 1-2 weeks
  • UK/GB: 2-3 weeks
  • Everywhere else: 2-4 weeks

Please allow at least this much time to have passed before contacting us about your box. Check for the latest USPS service alerts here.

* We cannot ship certain items internationally, including animal remains and shredded US currency.


My order says it shipped, but I haven't received it.  
If you've waited the expected shipping duration, and the tracking hasn't been updated recently, contact us and we'll see what we can do on our end. We will send a replacement if it appears USPS has lost the order (this is happening more frequently lately.)

Please keep in mind that we have no control over the USPS. I can't believe we have to say this but a surprising number of people seem to not understand how the mail works: once the order leaves our building, shipping delays and service interruptions are out of our control. We have the same tracking information as you.


My holiday gift order was late even though I ordered it before the shipping deadline.  
Please accept this heartfelt apology from Postmaster DeJoy and thank you for not blaming us.
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