FAQ Ordering

When will my order ship?  
We ship all orders from our shop in Tulsa, OK the next business day, sometimes 2 business days if we've had a large number of orders. If you ordered a subscription box with your order, it will ship separately with the rest of our monthly subscription box batch.

All subscription boxes ship in the first week of each month. The cutoff for each month's box is the end of the previous month. (For example, if you signed up between July 1–July 31, your first box will ship in the first week of August.) All subsequent boxes will also ship in the first week of each month thereafter.


Can I track my order?  
You'll receive tracking information via email the moment your order ships. You can also check your order status here by entering the order number and the email you ordered with.
Please allow a day or two for it to update in the USPS system. We do not have access to any additional tracking information beyond what you have.


How can I update the shipping address on my order?  
Let us know via email about the change as soon as possible. Once the order ships we cannot reroute it, but we'll make sure it gets to you eventually.


Can I purchase a Matter subscription and other items together?  
Yes. Your regular items will ship in 1–2 business days and your subscription box will ship in the first week of the next month with the rest of our subscription box batch.
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