FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHERE IS MY SUBSCRIPTION BOX?

All Matter boxes ship the first week of each month. If you subscribed for a Matter box at any time of the month, your box is scheduled to ship out the first week of the next month.

WHAT ARE YOUR SHIPPING TIMES?

Standard orders (everything but subscriptions and pre-orders) ship within 2 business days, typically the next day.

    Domestic:
  • First Class Mail: 1-3 days
  • Priority Mail: 1-3 days
  • Priority Mail Express: 1-2 days


  • International:
  • First Class Mail: 6-10 days (varies by destination)
  • Priority Mail: 6-10 days (varies by destination)
  • Priority Mail Express: 3-5 days (varies by destination)

Visit usps.com for the latest updates on shipping delays due to COVID-19.

WHAT PAYMENT METHODS CAN I USE?

For your convenience, we offer several 3rd party payment options. All payments are automated and credentials are handled exclusively by the provider of your choice and never visible us.

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