STEMcell Customer Service Popup
INFORMATION
Below is some helpful information about ordering from our store. If you have any other questions, feel free to contact us.
COVID-19 UPDATE
In order to keep our team and families safe, our Tulsa storefront remains closed until further notice. We have an immunocompromised team member, so we are not rushing to re-open until the data proves it is safe for even the most vulnerable. We are still shipping online orders and subscriptions daily in a safe method. Follow @stemcelltulsa on Instagram for updates.
We continue to experience delays for overseas shipments. Please expect 4 to 6 weeks of transit time to countries outside of North America.
SHIPPING DETAILS
- Complimentary shipping within 2 business days on all one-time orders during the pandemic.
- Subscription orders ship in the first week of each month.
- Complimentary carbon offsets for all shipments.
- In-store pickup available within 2 business days.
- Most packaging materials are recyclable or compostable.
More Details
PAYMENT METHODS
For your convenience, we offer several 3rd party payment options. All payments are automated and credentials are handled exclusively by the provider of your choice and never visible us.
- Shop Pay handles all major credit cards.
- PayPal is the fastest way to pay.
- After Pay allows you to pay in installments.
- Apple Pay & Google Pay are great for mobile payments.
- Coinbase handles all cryptocurrency payments.
More Details
RETURNS & REFUNDS
Most items in new condition are eligible for a full refund within 30 days of their original shipment date. Refunds will be charged back to the original form of payment used for purchase. To initiate a return, please request a return label here and be sure to include your 4-digit order number.
UPDATE: We're still experiencing delays with international shipments. Please allow 4 to 6 weeks of transit time to addresses outside of North America before contacting us regarding a return, refund, or replacement.
More Details